FAQs

FAQ

1. CAN I STILL PLACE AN ORDER?
Yes. We are still operating as usual and packages get delivered. We take all possible precautions to prevent any issues.

2. ARE DELIVERY TIMES AFFECTED?
It is possible that delays in deliveries might occur, depending on the operations of certain couriers that help us deliver the order to you. We  will try our best to communicate any changes that may affect your order in anyway. 

If against all odds you don't receive your order, we'll either fully refund you or re-send a new package your way at our expense.

3. WHAT PRECAUTIONS ARE YOU TAKING TO KEEP MY ORDERS SAFE?
Your safety is very important to us. We’re taking extra precautions and working with our distributors to do the same.

Our staff wear masks and gloves when processing your orders. Packages are sanitized and couriers are requested to wear gloves and sanitize before pickup. Dispatch areas are also sanitized after each collection and we have added additional sanitizing services on top of our regular cleaning services.

Increased measures of personal care including distancing of staff, requirements to wash regularly and protective gear.

4. IS IT SAFE TO RECEIVE ORDERS?
The likelihood of an infected person contaminating commercial goods is low. And the risk of catching a virus from a package that has been moved, traveled, and exposed to different conditions and temperature, and waiting in rooms for days—having in mind all the precautions we're taking—is also almost non-existent.

5. IS IT POSSIBLE TO REDUCE CONTACT WITH THE DRIVER WHEN THEY DELIVER MY ORDER?
Yes. Delivery companies are expected to take extra measures to ensure safety for those receiving parcels.

6. CAN I RETURN MY ORDER?
Yes, you can return your order within 30 days. You can find more information under return policy.

7. AM I ENTITLED TO A REFUND IF MY ORDER CANNOT BE DELIVERED TO MY ADDRESS?
Yes. If you have been notified that your order will not be delivered to you due to certain restrictions, please get in touch with our Customer Service Team who will be more than happy to assist.

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Have we missed something?
Please get in touch with our customer service team if you have any further questions at martin@martinandmark.com